Companies consider performing in-house application maintenance a time consuming and expensive task.
netlinkblue's Application Maintenance services provides you with a team of professionals with expertise in your application and an in depth understanding of your business. In addition, this team also takes the onus of day to day IT activities which entails maintaining, troubleshooting, analysing and assessing your application for enhanced efficiency and performance.
netlinkblue employs Project Management methodologies which produce successful and timely support. Our team assures that problems are resolved quickly, tests are performed meticulously and updates are methodically implemented and documented with strict change management policies enforced.
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Application maintenance services entail:
- Technical help desk support
- Fault analysis
- Design update
- Upgrades and Patches
- Code review
- Testing
- Documentation maintenance
- Application Enhancements
- Service Level Agreements based support services
- 24x7 Support & Maintenance of application systems
Application Maintenance enhance business prospects:
netlinkblue's dedicated team works towards delivering an Application Maintenance and Enhancement service that will increase business value to your organization:
- netlinkblue's Application Maintenance liberates valuable IT staff and other resources for more strategic and core initiatives.
- Brings best-of-breed technology solutions to the task.
- Reduces your ongoing support cost.
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Application Maintenance Methodology
Application Maintenance service enables netlinkblue to gradually transfer duties from our customer's in-house maintenance team to our offshore team. The nature of the application and the scope of the project, can result in some variations, however in most maintenance projects our four-phased approach has proven to be the most effective. We begin with our offshore team attending to non-vital tasks and gradually reaching the level where our team will take complete responsibility for
systems management and upkeep. netlinkblue's adopts proven methodologies which help in breaking down the maintenance process into systematic levels, and set goals accordingly so as to maintain agreed service levels.
Our four phases effective approach:
Phase I
- Assign a team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
- Acquire a deep understanding of the business domain and a comprehensive knowledge of the application implementation.
- Configure the right maintenance model along with a gradual knowledge transfer to the offshore maintenance team.
Phase II
- Stabilize infrastructure and the support processes.
- Obtain thorough understanding of the scope and complexity of technical and business issues.
- Divide work between client and offshore maintenance teams.
- Impart training in the required areas to the maintenance team under the guidance of the onsite team.
- Schedule workload and system analysis.
Phase III
- Obtain complete knowledge of application execution environment, operational knowledge, business logic and structural/design knowledge.
- netlinkblue's offshore maintenance team performs most change request activities on its own, including help desk calls.
- Crucial activities like change prioritization and version control remain with the client team.
Phase IV
- Offer steady state support.
- Accountable for entire maintenance operation, from versioning and end-user support, to help desk activities.
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