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To ensure good customer service netlinkblue offers online support services that use the internet as a platform to build the desired recognition value in the eyes of your customers.

netlinkblue has the desired expertise and experience to provide web based customer support services. We follow a well-structured methodology that enables us to carry out the process ensuring high-quality and short turnaround time.

Our BPO services are inclusive of:
Support via Email
netlinkblue is committed to manage your email support requirements from customers.  Our aim is to maintain exceptional customer relationships with our effective responses suited to your customer's specific queries within a very short turnaround time.

netlinkblue’s Valuable Services:

  • Customised Response
    netlinkblue provides an email support team which is trained to develop knowledge about the business process that they are responsible for. All queries and issues are understood and researched to obtain all valid points that are relevant to a query. This process brings about an element of customisation in the responses, preventing the problem of “scanned responses”.
  • Scalable Process Design
     netlinkblue lays emphasis on building an extensive knowledge base to allow us to draft concise and accurate responses to customer queries. The process workflow is designed to cater to complex situations. Special cases are escalated first to supervisors and subsequently to the client using a carefully designed escalation process. netlinkblue provides a process which is designed to ensure a quick response time and encourage ownership and accountability.
  • Quality Orientation
    netlinkblue’s Quality Analysts have the responses framed in a structured form with accuracy and complete in all respects. Our quality is maintained through checks and ongoing assistance to our CCP team. Our quality team runs periodic quality-centric programs which focus on building process efficiencies and improving quality and productivity of the CCP team through process reengineering.
  • First Time Resolution
    netlinkblue anticipates their customer's next question in order to make the first response as comprehensive as possible to ensure first time resolution. We encourage minimization of number of contacts - it has a beneficial impact on both customer satisfaction and processing costs. netlinkblue’s team is trained to provide one contact resolution to customer's query.

Profile Approvals
netlinkblue completely takes care of handling the surge in registrations and membership requests. A large section of a community portal is inviting memberships and registrations in order to build a member/client base, however they are not able to make a headway because they are unable to manage an ever increasing registration request.
As a result they first have to invest in building the set up for support before they can get aggressive on the marketing front.

netlinkblue’s systems and methodologies to manage the process have been set up by us and guidelines to maintain the same. We also lay down certain criteria’s and conditions that a profile must meet before it is approved.

We also ensure that your website is free from any obscenity/nudity or other objectionable textual matter and graphics which could adversely affect your website.

Online Chat
netlinkblue’s online chat services ensure that we provide support to our customers round the clock via online chat. Online chat is the ideal way to constantly support your customers with significant cost-effectiveness. This service increases customer satisfaction as they receive real time response without delay. This real time support can have text, voice and video support as well, depending upon the technical set up of your servers. We can also arrange for the same in case your hosting set up doesn't support these services.

Approve Website Content
Content is king. netlinkblue recognizes the significant role good content plays in a website. It is therefore imperative that you have the right and relevant content free from any objectionable material to add value to your business. We specialize in combing the archived parts of the website and filter it accordingly to remove all the filth and unnecessary content. This is applicable to web forums and other online public places where regulation of the content becomes difficult. Also, with the increase in the number of registered users, the influx of content flow for uploading becomes large enough. netlinkblue assists you in managing this aspect as well as immediately ramping-up our operations depending on the content traffic on your site.
For new content that keeps flowing in a well-structured process is kept in place for all new content. This allows us to check all the user-driven content against the guidelines for each category, which is only uploaded if it meets the criteria.

Detect Bugs on Website
A functional website free from any bugs is an essential requirement for your web netlinkblue provides a dedicated and adept team of testers and developers who will periodically check the entire functionality to ensure that all sections of your website are up and running In case of any bugs or errors, our capable team not only reports those bugs to your technical team but also fixes them from our location to ensure immediate rectification.

Inspect Web Content
netlinkblue understands the importance of relevant and right content for an effective web positioning and enhancing of the user interest. netlinkblue’s content writers understand the nature of the content that should be published on various types of websites like dating, technology, marketing etc. We are well positioned to develop new content, re-write and correct the existing content thus helping you to align more closely with your target audience. netlinkblue understands the relevance for the right content to enhance user interest and effective web ranking.