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Introduction  

netlink offers forward-looking IT outsourcing engagement models to our clients that go over and beyond tactical outsourcing. These models offer the opportunity to accelerate outsourcing higher along the collaborative value chain. Our customers can choose from any one or more of the generally accepted engagement models below for different phases of their project.

We can work with you to customise a model to address your specific needs:
  • Effort based pricing or Time & Material
  • Milestone based billing
  • Development Facility or Retainer
  • Build-Operate-Transfer (BOT) Model
  • Project based pricing or Fixed bid
The following pricing models can be applied to our services with innovative methods for convenience and best value for money.

Time & Material

  • Our Effort based pricing model, ensures the project cost is a function of the total project execution time and the corresponding resources deployed.
  • Complex projects and ones prone to specification and design changes midstream can benefit from this engagement model.
  • This model provides our customers with greater flexibility in terms of developing the project specification on an ongoing basis and updating with modifications in keeping with the changing market demands.
Milestone-based Billing
This model will work best for clients who are concerned about progress in remote projects. netlink’s Milestones-based payment schedules have achievable milestones and visible progress monitoring which greatly helps in reducing risks.

Development Facility
netlink’s development facilities offer the best skill sets, resources, flexibility and time-to-market advantages to customers, taking all necessary measures to safeguard our customers Intellectual Property Rights (IPR). We allow our customers all rights to the IPR developed in the Development Facility. For our customers requiring constant offshore support our dedicated Facility provides cost effective solutions. Our customer specific quality/process frameworks and teams are trained in keeping with the specific requirements of our clients. The resources are paid on a retainer basis.

Build-Operate-Transfer (BOT) Model
netlink’s Build-Operate-Transfer Model, presents a dedicated facility for the client. Through this model, netlink helps the client set up the contact centre from start to finish. The association covers establishment of the operation, acquisition of facilities and staff. This facility is like an extension of the client's own facility. The dedicated facility leverages netlink's technical infrastructure, processes and execution capabilities. netlink has a well-defined mechanism for the smooth transition of the facility to the client.

netlink offers the following benefits to clients working with this model:

  • Faster Time to Market
  • Reduces Establishment Costs
  • Lowers Risk Involved
  • Flexibility
  • Process Expertise
  • Provides the Option of owning the facility

Project based pricing or Fixed bid

  • This option has minimal risk, which allows you to choose when the scope and specifications for the projects are reasonably clear.
  • netlink provides Project based pricing in domains where we have the required expertise along with well defined estimation tools to determine the resource commitments.
  • netlink’s process optimisation ensures dependability, predictability and optimised performance of the projects to be delivered within the specific budget and on time.